OPERATE
What we deliver
Design and planning
We plan the right mix of links for your footprint, use case, and budget.
Hardware and installation
Routers, antennas, cabling, mounting, and clean documentation.
Configuration and security baseline
Segmentation, secure access, and policies that fit your operations.
Operations options
From handover to fully managed connectivity, including 24/7 support if needed.
When something breaks at night, you usually do not need a ticket number. You need an answer and a clear next step. DRYNET provides 24/7 support for networks and connectivity in demanding environments, from vessels and offshore operations to onshore sites.
We help you restore service fast, coordinate with carriers and vendors when needed, and keep communication clear while the issue is being fixed. After the incident, you get a short summary of what happened and what to improve next.
24/7 Support you can actually rely on
Real response, clear escalation, and support that stays with the issue until it is solved, not until it is “assigned”.
Fast triage
Clear escalation
Remote troubleshooting
Carrier and vendor coordination
On-site options
Post-incident summary
How it works
Alert or call comes in
You reach us through the agreed channel and we confirm severity and impact.
Triage and stabilize
We check links and core components and apply the fastest safe mitigation.
Resolve and coordinate
We fix the root cause and coordinate vendors or carriers if required.
Wrap-up
You receive a short summary and we propose the next improvement to reduce repeats.
Frequently asked questions
1. What is included in DRYNET 24/7 Support?
Support for connectivity and network issues, including triage, troubleshooting, escalation, and coordination until service is restored.
2. How do we reach you outside office hours?
You get an agreed contact path for emergencies, so you can reach the right person quickly at any time.
3. Do you offer response time targets?
Yes. Response and escalation targets can be defined depending on the service level and scope.
4. Can you coordinate with carriers and hardware vendors during an incident?
Yes. We work with providers and technology partners and handle communication when issues cross boundaries.
5. Is 24/7 Support available for both maritime and onshore sites?
Yes. We support vessels, offshore operations, and onshore environments like industry, energy, and media.
6. What happens after an incident is resolved?
You receive a short summary of the incident, what was done, and recommended follow-up actions to reduce repeat issues.
Get started
Ready to get started?
Nam sed tristique justo. Nullam dui velit, aliquet eget nisl eget, volutpat feugiat tellus. Vivamus in erat vitae libero scelerisque maximus.